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Technical Support Agent

1400-1500 €/mėn. Neatskaičius mokesčių
Skaičiuoti »
Į rankas per mėn.
Vilnius - Atranka360
SUPERDARBDAVYS 2019 III vieta paslaugų kategorijoje

About us:

Established in 2000 in Toronto, Canada, Fleet Complete® is a leading global provider of mission critical fleet, asset and mobile workforce management solutions. For more than fifteen years, Fleet Complete has been helping business owners improve their bottom line with enhanced digital dispatching, automated fleet tracking and effective mobile resource management. The company’s recent expansion into the European and Asia-Pacific markets, Netherlands, Belgium, Denmark, Norway, Baltics, Greece, Mexico, Canada and Australia, has made Fleet Complete one of the top industry leaders in IoT (Internet of Things). Fleet Complete has won numerous awards for innovation and growth since its inception in 2000 thanks to its relentless commitment to product Innovation, Quality, Customer Focus, Productivity and People.

MAIN BUSINESS OBJECTIVES:
The Technical Support Agent is to deliver service and support to customers in Lithuania using and operating fleet, asset and mobile workforce management solutions, via remote connection or over the Internet. The Customer Support Agent will analyze the customers’ problems or issues, refer to the appropriate resource material or consult other experts and provide the appropriate solution. The successful incumbent will provide the highest level of service to customers (internal/external) and other company departments in accordance with company policies.

ESSENTIAL DUTIES & RESPONSIBILITIES:
  • Effectively troubleshoot issues with urgency, working hard to solve every customer issue on their first contact;
  • Answer all calls, emails, and live chat requests from customers who have questions regarding features or have issues relating to the app, their account, or just general inquiries;
  • Become a Fleet Complete knowledge base i.e. you will know the products inside out;
  • Represent Fleet Complete in a positive and professional manner;
  • Update internal database regarding cases with all appropriate information pertaining to your customer interactions;
  • Customer retention through relationship building;
  • Regular working hours but availability upon occasional need to work evenings, after operation hours as well as weekends.

We do expect from you:

  • Fluent in Lithuanian accompanied with fluent English is required;
  • Minimum of 2 years in customer support and administration in tech/software support role;
  • Ability to identify problems/challenges through conversation and create resolutions for customers quickly and efficiently;
  • Excellent communication skills with the ability to articulate technical issues;
  • Experience creating and maintaining customer relationships;
  • Team player with a positive attitude and the drive to go above and beyond to achieve success;
  • Manage multiple projects simultaneously and prioritize accordingly;
  • Salesforce.com experience is an asset;
  • Self-motivated with the ability to work independently.

We offer:

WHY JOIN US?
If you wish to be part of building an enthusiastic team with high ambitions, then come - join us! We offer great opportunities to exploit your knowledge and development within a vastly growing global company.

Atlyginimas

1400-1500 €/mėn. neatskaičius mokesčių
SUPERDARBDAVYS 2019
III vieta paslaugų kategorijoje

Atranka360

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