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UAB „Western Union Processing Lithuania“

Technical Support Analyst

1292-2282 eur/mon. Gross
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Į rankas per mėn.
Vilnius - UAB „Western Union Processing Lithuania“
DARBO RINKOS LYDERIS 2020
Tarp TOP 30 Lietuvoje

Job description

Are you confident in your ability to help and educate those with Computer and IT issues? Are you ready to be a part of a global team, working for a dynamic company in an attractive sector? Join Western Union as Technical Support Analyst.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful
We’re a FinTech that’s using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We’re a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better starts and ends with the customer
As part of our Enterprise Technology Operations Center, you will provide IT assistance to Western Union’s agents, partners, and call centers worldwide. You will provide first and second level application support, working with various teams to troubleshoot and resolve issues. You will assist with early incident detection, investigation, escalation and resolutions. You will join the deployment and service restoration calls, preparing reports for management and the wider organization. As subject matter expert, you will provide training to new hires and contribute to way to optimize our process and initiatives.

For this role, you will need to have worked for a couple of years in a similar role. You will need to be competent in IT with a good track record of technical troubleshooting. We need you to demonstrate good analytical and prioritization skills with a strong customer-oriented approach. Ideally, you will be educated to degree level in computer science or a related field, with experience working in global IT support or IT Operations teams.

Join us, and let’s move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It’s an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you’re ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We’re a company on the move, and we want our people to grow and develop. You’ll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

We are passionate about our diversity. Our commitment is to provide an inclusive culture that celebrates the unique backgrounds and perspectives of our global teams, while reflecting the communities we serve. We do not discriminate on the basis of race, color, national origin, religion, political affiliation, sex (including pregnancy), sexual orientation, gender identity, age, disability, marital status, or veteran status.

Annual base salary gross: 15,509.00 – 27,385.00 EUR



The base salary range represents the low and high end of the Western Union salary range for this position. Actual salaries will vary and will be based on various factors, such as candidate’s qualifications, skills, and competencies. The salary is one component of Western Union’s total compensation package for employees. Other rewards and benefits include short term incentives, health insurance (several options to choose from), accident and life insurance, access to the best in class learning and development platforms, flexible work arrangement, to name just a few!



#LI-LB1

Salary

1292-2282 eur/mon. gross
DARBO RINKOS LYDERIS 2020
Tarp TOP 30 Lietuvoje
UAB „Western Union Processing Lithuania“

UAB „Western Union Processing Lithuania“

Western Union (WU) is a company on the move! We believe that when money moves, better things can happen. From small businesses and global corporations, to families near and far, or NGO’s in the most remote communities on Earth, WU helps people and business move money globally. We have a rich legacy of innovation, and are continuing to develop new and more convenient ways for our customers to send and receive money through digital, mobile and retail channels. We have a combined digital and retail network that spans over 200 countries and territories. Some companies specialize in cash-based retail money transfer and others play only in digital. We are leaders in both!

Being on the Western Union team means being tenacious and goal-oriented. It means taking risks and quickly finding the path to success. It means having integrity, and finding ways to make things work. It means thriving as part of a diverse, global team of over 10,000 people who are committed to moving money for better. It means being driven to win, and to do work that makes a difference… on a global stage. Sound like you? Apply now!

Inclusion and diversity are fundamental to our culture and success. Achieving our common vision depends on people with diverse backgrounds working together. Who knows; your unique point of view could be the key to our next groundbreaking idea. We’d love to explore that possibility!

We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, sexual orientation, gender identity, age, disability, marital status or another protected category.
information about UAB „Western Union Processing Lithuania“
3021 €
Avg. salary gross
(98% didesnis už LT vidurkį)
2075
Number of employees
50-100 mln. €
Revenue 2019 y.
Distribution of employees by salary (before taxes):
25% earn up to 1571 €
25% earn 1571-2196 €
25% earn 2196-3307 €
25% earn more than 3307 €