UAB „ELSOFT“

TECHNICAL SUPPORT ENGINEER

900-1800 eur/mon. Gross
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Panevėžys, Kupiškis, Pasvalys - UAB „ELSOFT“

Job description

WiseXML.com is a product feed automation and catalog management tool, which specializes in monitoring, integrating, and updating product data from multiple sources to multiple destinations. We are looking for passionate and dedicated person to join our growing WiseXML team in Panevezys.

In this position you will:
  • Assist customers in solving technical problems related to product features, usability and product performance, including participation in all aspects of pre-sale, customer onboarding/development and diagnosing/resolving technical issues.
  • Create and maintain detailed documentation about customer support cases, problem-solving, email communication, and knowledge base articles for customers and internal use.
  • Perform user acceptance testing
  • Support your teammates and colleagues with constructive feedback to encourage a positive working environment.

Requirements

  • IT knowledge and general understanding
  • Experience in technical roles or IT sector
  • Problem solving mind-set and superior troubleshooting, multitasking skills
  • Strong level of English language (both written and spoken)
  • Strong customer focus and ability to deliver exceptional customer experiences
  • Ability to learn quickly and thrive in a dynamic, fast-paced environment

Preferred skills:
  • Understanding of web-based technologies is a big plus (HTML, XML, JSON, CSV etc.)
  • Experience using Agile / Scrum methodologies
  • Experience with eCommerce platforms (Magento, PrestaShop, WooCommerce etc.)

We offer

Work life balance

Flexible work hours Remote work possibility

Office

Table football Ping pong Game consoles Free snacks Bicycle storage Shower

Tansport

Free parking
  • Opportunity to work with a rapidly growing project
  • An informal and pleasant working environment in a growing company
  • Freedom to create an impact on the team, product and the company
  • Internal and external trainings (budget)
  • Team building, trips and company events

We offer a monthly base salary from 800€ to 1800€ (before taxes), which depends on your experience plus annual bonuses, depending on your and company results.

Send us a letter with your resume and tell us a bit more about yourself, as well as your experience in the field.

Salary

900-1800 eur/mon. gross

UAB „ELSOFT“

Įmonė veikia nuo 2008 metų. Pagrindinės veiklos kryptys: elektroninės komercijos sprendimų (Magento) kūrimas, informacinių sistemų projektavimas, programavimas bei vystymas. Įmonės klientai – privačios Lietuvos įmonės bei užsienyje veiklą vystančios kompanijos. 2013 m. įmonė atidarė padalinį Panevėžyje. Šiuo metu kolektyvą sudaro ~30 specialistų.
information about UAB „ELSOFT“
1972 €
Avg. salary gross
(29% higher than LT average)
32
Number of employees
500 tūkst.-1 mln. €
Revenue 2020 y.
Distribution of employees by salary (before taxes):
25% earn up to 1375 €
25% earn 1375-1980 €
25% earn 1980-2530 €
25% earn more than 2530 €