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UAB "Neolainas"
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Technical Support Manager

Vilnius - UAB "Neolainas"

Job description

Main goals:
Consultation NEOLINE products by phone and e-mail in the following areas:
  • How to update the firmware/software of the Neoline device‘s
  • How and where is the warranty service for NEOLINE products
  • What to do if the device is broken or stopped working as before
  • Other issues related to NEOLINE products and its warranty service

Main responsibilities:
  • Answers to the phone calls of the technical support line.
  • Reply to emails, keeping correspondence with customers.
  • Consultation of users on the selection, operation and maintenance of the company's products.
  • Registration of users' appeals in the log book, replenishment of the FAQ (the database of frequently asked questions) and maintenance of bug-tracking for typical malfunctions.
  • Participation in quality assurance reviews at the company's Service Centers.
  • Interaction with other departments of the company

Requirements

  • Higher education
  • Experience in support line on the phone
  • Experience in the field of electronics maintenance from 1 year
  • Knowledge of the Consumer Rights Protection Act
  • Knowledge of electronics higher level than a normal user.
  • Knowledge of software, firmware, novelties of the market of portable electronics, the principles of operation and modern high-tech devices
  • Ability correctly and clearly state your thoughts
  • High level of politeness and good breeding
  • Lithuanian, English, Russian language
  • Ability to work with a large amount of information.
  • Ability to make decisions independently.

We offer

  • The salary level is discussed at the interview.
  • Registration according to the laws of the Republic Lithuania
  • Schedule – 5/2
  • Business trips (training, exhibitions) as following.
  • Career Opportunity

P.S. Ready to consider graduates of technical universities with a minimum work experience
UAB "Neolainas"

UAB "Neolainas"

The company Neoline produces automotive electronics and accessories for various applications, which greatly facilitate operation of the vehicle. Products Neoline is booming and has a solid reputation among the dealers.
Professionals and consumers for whom quality determines everything, the device Neoline long been recognized as the best in its kind.
To keep up with the times and look to the future is our constant goal.
To turn ideas into reality is our goal.

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