UAB „STRATEGIC STAFFING SOLUTIONS INTERNATIONAL“

Technical Support Specialist (German speaker) Tier 1

1000-1200 eur/mon. Net
Vilnius - UAB „STRATEGIC STAFFING SOLUTIONS INTERNATIONAL“

Responsibilities

· First point of contact for all post-sale client interactions
· Receives all inbound client requests that derive from tickets, chat, phone, email, and escalations from internal colleagues
· Engages clients to resolve questions and requests within the community
· Analyzes semi-complex problems, identifies solutions and executes to solve with limited management oversight
· Owns resolution for standard requests including: marketing best practices, technical troubleshooting, billing inquiries, ROI reporting, moderation guidelines
· Maintains client loyalty by serving customers above and beyond their expectations
· Uses tools and troubleshooting techniques and exercises good judgment in decision-making in order to routinely deliver exceptional client support at all times
· Educates and assists other departments within Bazaarvoice regarding systems, tools, and process for management and resolution of client requests
· Responsible for writing standards & guidelines to improve scalability and quality
· Engages in minor issues directly with clients but escalates any non-day-to-day events
· Understands the client experience and is proficient in the tools that clients interface with

Requirements

· Fluent English and German to advanced business level
· Associate’s degree or equivalent professional experience
· Outstanding oral and written communication skills
· Positive, self-starter attitude with a desire to exceed client expectations Attention to detail, highly organized, with an absolute focus on the quality of work
· As you will be consulting our EMEA clients, your work hours will be from 10 am to 7 pm, Monday - Friday

Company offers

· We pride ourselves on our unique culture. Join a company that values passion, innovation, authenticity, generosity, respect, teamwork, and performance
· You can grow your career, your skills and professional experiences by working across a breadth of business initiatives, different global regions and innovative solutions. You have the opportunity to see tangible results from your direct contributions and build your own brand at Bazaarvoice

Salary

1000-1200 eur/mon. net

UAB „STRATEGIC STAFFING SOLUTIONS INTERNATIONAL“

Strategic Staffing Solutions International (S3I) is global provider of Staff Augmentation and Information Technology consulting services company founded over 20 years ago in Vilnius, Lithuania. S3I was founded as international headquarters for USA based company Strategic Staffing Solutions, Inc. (S3). During the years of successful business development and expansion in Europe company has established additional offices in Latvia and United Kingdom to serve the professional staffing and business process outsourcing needs of companies with an interest in Europe. S3I provides services to Fortune 500 companies and FTSE100 customers around the world from multiple industries.
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