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Revel Systems

Technical Support Team Leader

2128-2475 eur/mon. Gross
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Vilnius - Revel Systems
SUPERDARBDAVYS 2019 II vieta IT / technologijų kategorijoje

Job description

Revel Systems powers the ambitions of restaurants and retailers with a robust cloud based point of sale (POS) and business management system. Improving day-to-day operations and fuelling merchant growth, Revel’s streamlined ecosystem helps customers seize their future by pairing an intuitive POS with powerful management tools on a single platform. Founded in 2010 with major offices in Atlanta, Vilnius, and San Francisco, Revel is a leading member of the Apple Enterprise Mobility Program.

In 2019 our Vilnius office was nominated as the second best place to work among IT companies in the Lithuanian Top Employer election (“Super Darbdavys 2019”).



Summary:

Team Leader’s position is responsible for providing quality and efficient customer service to customers through the daily management of a team of employees to include hiring, motivating and coaching, counseling, training, and problem solving. Additionally, the position is responsible for assisting the manager with development, analyses and implementation of staffing, training, scheduling and reward/recognition programs.

Duties and Responsibilities:

  • Train, assist, and mentor new employees
  • Provide team leadership to achieve identified performance metrics and targets
  • Assist agents on the floor
  • In collaboration with HR assist in the recruitment of new Support Specialists
  • Conduct coaching and counseling sessions, maintain and improve all areas of performance productivity, quality and attendance
  • Conduct performance appraisals and feedback sessions
  • Work with business tools (Nextiva, Salesforce) to monitor calls and emails to ensure KPIs are achieved

Requirements:

  • 1 year of supervising/leading a team in a call center/contact center environment is preferred
  • 2-3 years of technical support experience, including troubleshooting
  • Proficient written/spoken English is a must
  • Customer service experience is a plus
  • Availability to work late evening/night shifts
  • Excellent skills for communicating and relating with both staff members and customers
  • Very good interpersonal skills to create a cordial relationship with team members
  • Ability to multitask
  • Have good temperate to handle disputes and emergencies

Why Revel?

  • We are a product company: we influence product development decisions and create tools for driving foodservice businesses to success
  • We love what we do: amazing colleagues and friendly team vibe
  • We care about technology and quality: our tech initiatives are bottom-up
  • We care about you: employee health insurance, accident insurance, referral bonus
  • We take your career seriously: 40% of our employees changed roles in 2019
  • We invest in you: internal training programmes and free Udemy license for training online
  • We recognize our talents: our Best of the Best receive rewards every quarter, next year they are going to California, would you like to join?
  • We have fun: office happy hours, board game nights and company outings
  • Taxi for employees starting or ending shifts within night hours

Salary:

2128-2475 Eur/month gross salary + bonus for night shifts.



By applying for a job position and submitting your personal data, you confirm that you have read and accept Revel Systems’ Applicant Privacy Notice:

cdn.revelsystems.com/wp-content/uploads/2020/01/13162216/Applicant-Privacy-Notice-Revel-Systems.pdf

Salary

2128-2475 eur/mon. gross
SUPERDARBDAVYS 2019
II vieta IT / technologijų kategorijoje

Revel Systems

Revel Systems powers the ambitions of restaurants and retailers with a robust cloud based point of sale (POS) and business management system. Improving day-to-day operations and fuelling merchant growth, Revel’s streamlined ecosystem helps customers seize their future by pairing an intuitive POS with powerful management tools on a single platform. Founded in 2010 with major offices in Atlanta, Vilnius, and San Francisco, Revel is a leading member of the Apple Enterprise Mobility Program.

Žiūrėti visus šios įmonės skelbimus (8)
information about Revel Systems
2852 €
Avg. salary gross
(2X higher than LT average)
179
Number of employees
5-10 mln. €
Revenue 2019 y.
Distribution of employees by salary (before taxes):
25% earn up to 1846 €
25% earn 1846-2411 €
25% earn 2411-3041 €
25% earn more than 3041 €

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