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Technician – IT Service Desk


Job description

Callcredit Information Group Kaunas is looking for IT Service Desk Technician to join their growing team in Kaunas. This position includes technical support services for customers (internal and external) including installation, troubleshooting, problem resolution and maintenance.


First point of contact for incoming calls on the IT Service Desk, ensuring all incidents and requests are logged, prioritised and assigned appropriately, with all key information captured on the helpdesk tool.
Ensure that incidents and requests are dealt with effectively and escalated as required
Remote software installation and troubleshooting. Hardware troubleshooting.
Provide on-call support on a rota basis

Key tasks:

Investigate technical queries and provide regular updates where required.
Analyse/use investigation techniques to resolve queries.
Resolving queries via different channels such as face to face, telephone and email.
Develop good working relationships with key contacts throughout the business.
Maintain high levels of customer service.
Contribute to the continual improvement of the services provided.
Work within clearly defined standard operating procedures.


Education in computer science, information technology, telecommunication, engineering or similar.
Experience of working in a service desk role and using helpdesk logging tools.
Previous working experience in IT would be a plus.
Experience of utilising ITIL Best Practice – desirable.
Previous experience of working within Financial Services – desirable.
Fluency in English (verbal and written).
Ability to quickly learn.
Excellent communication and interpersonal skills.
Forward thinking with a problem solving mentality.

We offer

Special training and working with world-class tools.
A perfect opportunity to join a leading company and work with exclusive customers.
Possibility to build and develop a career in the international team of professionals.
Rewarding place to work, dynamic and challenging environment.


Alliance for Recruitment is the largest recruitment consultancy in Lithuania measured by capacity, number of successful placements and annual growth. We are a high performing team of recruitment experts from various different industries.

Our Client – CallCredit Information Group offers a competitive package and a modern, friendly and dynamic team environment in which to work and develop your skills. CallCredit Information Group, experts in the UK and International consumer information management, bring together cutting edge technology and industry expertise to provide in-depth insight that delivers the best return on investment for our clients. Its leading approach to deploying consumer information brings together experts across the fields of credit referencing, marketing services, interactive solutions and consultative analytics. We currently have an exciting opportunity in Kaunas for:

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