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Training Coordinator (Customer Success Team)


Job description

Are you an experienced Training Coordinator who has helped many newcomers become professionals in their role? Do you constantly strive for the Highest Standards, even when many may think these standards are excessively high? Are you able to inspire others with your thirst for excellence? Can you teach others to work with great effort to earn and keep customer trust? If yes, read on!

Hostinger is ambitious to stay ahead of its competitors in the web hosting business. We build our own culture where we dream big and stay busy. With over 100 Customer Success Specialists (and always growing!) in Kaunas' headquarters, there is a huge focus on Training, its content, and quality. With a team of Customer Obsessed training professionals, we are looking for the ones who want to skyrocket together.

Our next Training Coordinator will be responsible for ensuring that new Customer Success Team’s Employees receive the onboarding experience to properly prepare for their new role. You will also conduct internal procedures and constantly try to improve training flows by automating them.

What will you do:

  • Ensure a proper system and tools set-up for all new employees joining the Customer Success Team;
  • Execute important procedures related to the company’s internal tools and access;
  • Conduct onboarding procedures and guiding Customer Success Trainees based on a set of company values and policies;
  • Schedule and organize training sessions for all Training Mentors;
  • Conduct surveys to judge how programs are received and if changes are needed;
  • Assist in planning, creating and implementing training structure, flows, and materials.

What we expect:

  • You have excellent English skills (both, written and spoken);
  • Google spreadsheets/Excel is a helpful tool in daily work;
  • You can solve problems quickly and with sound judgement;
  • You are experienced with time management and decision-making;
  • You are able to coach and inspire others to achieve results;
  • Knowledge of customer service principles and practices;
  • Previous experience in training or quality assurance department is highly preferred.

What we offer:

  • A culture which actually values high standards - we dive deep and strive for the best results;
  • Flexible working hours, separate workspaces, no unnecessary distractions;
  • Seriously experienced, self-motivated, self-aware, and self-improving colleagues;
  • Possibility to grow by overcoming challenges and challenging others - we promote action - oriented behaviour and enjoy learning from mistakes;
  • Anything you need for your continuous professional development – access to the world’s best conferences, amazing training courses, reference books, team building activities, and workshops;
  • Access to our brand new and modern office based in the city centre;
  • A starting salary of 700 - 900 eur / netto;
  • Work in a culture which promotes freedom - we don’t wait or want to be told what to do, we love freedom and focus.

You are dangerously close to launching your career to new heights. Feel no fear. Take action. Apply now!


Hostinger is a customer-obsessed, idea-driven, ever-growing web hosting giant. As a global company, we believe in personal online expression and constant growth.

With offices located in Lithuania, Indonesia, Brazil, Ukraine, and Cyprus we have an international team made of web hosting experts. They work hard daily to provide top-notch web hosting services and technology, allowing people around the globe to unlock the power of the internet and acquire the freedom to learn, create, and grow.

We use no-limits PHP, MySQL, hPanel tools, allowing complete creative control over your personal endeavors.

On top of that, we are the biggest free web hosting company in the world!

We care deeply about the success of our clients, understanding the scale of our work and its daily global impact. Hostinger works diligently every day, to lay the path for your success.

Read more about our company culture and join our amazing team!
Žiūrėti visus šios įmonės skelbimus (16)
information about UAB „HOSTINGER“
2282 €
Avg. salary gross
(77% higher than LT average)
Number of employees
10-20 mln. €
Revenue 2019 y.
Distribution of employees by salary (before taxes):
25% earn up to 1089 €
25% earn 1089-1559 €
25% earn 1559-2649 €
25% earn more than 2649 €

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