Nr.1 LANKOMIAUSIAS DARBO PORTALAS
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UAB „Simplika“

USER OPERATIONS KYC JUNIOR SPECIALIST

Vilnius - UAB „Simplika“

WHAT YOU WILL DO:

  • Onboard large volumes of customers, carrying out KYC and AML compliance checks.
  • Resolve incoming questions from users via our ticket system (Zendesk).
  • Document support issues and contribute to the Blockchain knowledge base.
  • Act as a bridge between our user operations, product, and engineering teams on product issues and bug resolution.
  • Provide clear and detailed daily updates on challenges faced and suggestions for improvement.
  • Document change requests and needs via our Jira system and escalate appropriately.

WHAT YOU WILL NEED:

  • The foremost quality for this position or any position at Blockchain is integrity.
  • Experience with customer or technical support, a plus if you’ve used ZenDesk before.
  • Passion for creating a positive user experience that is responsive and organized.
  • Must be able to work in a fast-paced, diverse work environment with great follow through on tasks.
  • Fluent in English speaking, reading and writing.
  • Ability to work one weekend day (with one weekday off).
  • Knowledge of cryptocurrencies is a plus and the willingness to learn about crypto is vital.
  • An understanding of Know Your Customer (KYC) and/or Anti Money-Laundering (AML) processes (advantage).

This is an opportunity to join our global User Operations Support team and ensure the best user experience possible. Reporting to the User Operations Lead, you are on the front line engaging with a growing community of users across Blockchain’s portfolio of products.

Only selected candidates will be informed, confidentiality is guaranteed. By sending Your CV You express your consent that „Simplika“ would manage your personal data for your possible employment opportunities both at „Simplika“ and/or clients of „Simplika“. You have the right to cancel your agreement anytime; manage, change and/or ask to delete Your provided personal data.
UAB „Simplika“

UAB „Simplika“

Esame „Simplika“ ir „CVO Recruitment“ – lyderiaujanti personalo atrankų ir laikinojo įdarbinimo įmonė Baltijos regione. Mūsų tikslas – padėti Klientams susirasti geriausią darbuotoją, o Kandidatams – svajonių darbą.