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UAB „OLYMPIC CASINO GROUP BALTIJA“
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VIP Account Manager

From 1700 eur/mon. Net
Vilnius - UAB „OLYMPIC CASINO GROUP BALTIJA“

Job description

The VIP Executive will be responsible for establishing and maintaining direct communications with VIPs as well as development and execution of High Value propositions across Olybet, to support sustainable revenue growth across our high value customer portfolio.
  • On a regular basis review portfolio performance and execute offers for onboarding, retention and reactivation of high value customers.
  • Review potential high value profiles and establish direct communications with them in order to accommodate them to OlyBet and support growth
  • Acquisition of new VIP customers through member-get-member recommendations, special VIP events, etc.
  • Maintain regular communication plan and routine with high value customers and prospects
  • Develop and execute VIP promotion and campaigns analysing ROI to make improvements on future plans.
  • Manage personal rewards and VIP treatments (tours, casino visits, gifts, etc)
  • Work closely with customer support and other teams in order to resolve customers issues, requests
  • Manage VIP initiatives with key stakeholders.

Requirements

You are a perfect candidate if:
  • You are highly communicative, emphatic and stress-resistant person
  • You plan effectively and efficiently through good time management
  • You have great attention to the details
  • You make quality, long and short term decisions considering various inputs
  • You are a team player who works with others across the organisation to get things done
  • You communicate credibly and effectively across a range of channels and audiences
  • You provide customer advocacy and push customer- centric solutions within the company
Education, Qualifications & Experience:
  • Educated to degree level
  • Lithuanian, Russian, English language proficiency
  • Two years’ experience in a Commercial or Marketing role.
  • Two years of VIP accounts management, hands-on experience with VIPs interaction
  • Experience in the Gambling/Gaming Industry is desirable but not required

We offer

  • Exciting and exclusive industry experience;
  • Opportunity to work in a supportive environment of industry leaders with professionals of their field;
  • Ability to be involved in process improvements and new initiatives;
  • An interesting multicultural working environment;
  • An attractive salary and benefits package depending on skills and experience.

Salary

From 1700 eur/mon. net
Plus monthly bonus
Plus annual bonus ("13th salary")

UAB „OLYMPIC CASINO GROUP BALTIJA“

UAB Olympic Casino Group Baltija – tarptautinė organizacija, didžiausios rytų Europos pramogų kompanijos, „Olympic Entertainment Group“ dalis. Tai prestižinė, 6 šalyse sėkmingai veikianti įmonė, kurios veiklos sritis apima: kazino, lažybos, lošimų automatų salonai, e-kazino, sporto barų veikla. Stipriausia įmonės pusė - nepriekaištingas aptarnavimas ir aukščiausio lygio pramogų suteikimas klientams - tai nuolatinio darbuotojų žinių atnaujinimo bei kvalifikacijos kėlimo rezultatas.

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