Customer Interaction Project Manager
3000-3500 €/mėn.
neatskaičius mokesčių
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Vilnius
- UAB „Metso Global Business Services“
Job Description
Join an industry leader and make a positive change in the sustainable use of the world’s natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
We are looking for a Customer Interaction Project Manager to join Technical Development Team in Vilnius. You will be responsible for the stable operation and ongoing development of the ServiceNow platform supporting finance service management. Acting as a bridge between finance stakeholders and technical teams, the position supports requirements definition, solution delivery, and user support to ensure efficient service delivery and a positive user experience.
Key Responsibilities:
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
We are looking for a Customer Interaction Project Manager to join Technical Development Team in Vilnius. You will be responsible for the stable operation and ongoing development of the ServiceNow platform supporting finance service management. Acting as a bridge between finance stakeholders and technical teams, the position supports requirements definition, solution delivery, and user support to ensure efficient service delivery and a positive user experience.
Key Responsibilities:
- Ensure stable daily operation and continuous development of the Finance ServiceNow platform with a strong focus on usability and positive user experience.
- Maintain and improve Finance Service Catalogs, ensuring consistency and alignment with finance processes.
- Collaborate closely with finance stakeholders to translate business needs into clear functional requirements and support prioritization of change requests based on business value and development capacity.
- Act as a key liaison between business users and ServiceNow development team to ensure timely and accurate solution delivery.
- Coordinate and support system changes across development, UAT, and deployment to ensure solution quality and usability.
- Own user queries and incidents end‑to‑end within system scope, ensuring timely resolution and a positive customer experience.
- Provide user guidance and support to ensure effective system usage and adoption, promote ServiceNow as a key platform for finance service requests and customer interaction.
- Maintain functional documentation, user instructions, and related communication materials.
- Participate in other cross-functional projects aimed at enhancing customer experience.
- Act as a backup for designated colleagues to ensure continuity of service delivery.
Basic requirements for the position
- Bachelor’s degree in Information Systems, Finance, or related field
- Understanding of ServiceNow platform capabilities, including workflows, service catalogs and integrations or experience with other ticketing or service management systems is a strong advantage
- Strong understanding of what high‑quality customer service means in practice, with the ability to advocate customer service culture in system and process design
- Experience working closely with IT teams and coordinating system development or enhancement projects
- Ability to translate business needs into clear functional requirements and explain technical concepts in user‑friendly language
- Strong analytical and problem‑solving skills, with a customer‑service mindset
- Proactive, detail‑oriented team player with strong communication and stakeholder collaboration skills
- Advanced written and spoken English; additional languages considered as an advantage
We offer
- Challenging opportunities contributing to Metso’s industry leading solutions in a friendly, respectful and global environment
- Modern office in Vilnius city center
- Hybrid work model, international workcation opportunity
- Compensation to help you establish your home office
- Additional holiday days
- Systems training, e-learning courses, webinars, company events
- Professional development, including financial support for ACCA
- Private Health Insurance + other flexible benefits
- Flexible salary from 3000-3500 EUR monthly/Gross + annual bonus
Please note that we will start reviewing candidate CVs as soon as they come in and arranging interviews with suitable candidates before the job ad deadline
Atlyginimas
3000-3500
€/mėn.
neatskaičius mokesčių
UAB „Metso Global Business Services“
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers’ energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.
The Vilnius GBS center offers services for Metso finance and logistics operations. The objective is to centralize the related services to the new center and thus gain benefits from process harmonization, standardization and digitalization.
Metso people are trustworthy and easy to deal with. We have high problem-solving skills and come from a proactive service culture. We understand our customer’s world and the daily challenges they face. Together, we can partner for positive change.
Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.
Want to be part of our friendly and professional global team? With us you will be working with world-leading process industry solutions in a result-driven and respectful culture. Join us!
For more information check our website: www.metso.com/ and www.metso.com/campaigns/vilnius/
Žiūrėti visus šios įmonės skelbimus (7)
The Vilnius GBS center offers services for Metso finance and logistics operations. The objective is to centralize the related services to the new center and thus gain benefits from process harmonization, standardization and digitalization.
Metso people are trustworthy and easy to deal with. We have high problem-solving skills and come from a proactive service culture. We understand our customer’s world and the daily challenges they face. Together, we can partner for positive change.
Metso is headquartered in Espoo, Finland. At the end of 2025 Metso had close to 18,000 employees in around 50 countries, and sales in 2025 were about EUR 5.3 billion. Metso is listed on the Nasdaq Helsinki.
Want to be part of our friendly and professional global team? With us you will be working with world-leading process industry solutions in a result-driven and respectful culture. Join us!
For more information check our website: www.metso.com/ and www.metso.com/campaigns/vilnius/
informacija apie UAB „Metso Global Business Services“
3167 €
Vid. atlyginimas bruto
(47% higher than LT average)
291
Darbuotojų skaičius
10-20 mln. €
Pajamos 2024 m.
Darbuotojų pasiskirstymas pagal atlyginimus (neatskaičius mokesčių):
25% uždirba iki
2500 €
25% uždirba
2500-2940 €
25% uždirba
2940-3596 €
25% uždirba nuo
3596 €