Customer journey and channel integration specialist
Visa darbo diena
Kaunas
- AB Artea bankas
Customer Journey & Channel Integration Specialist
We are looking for a Customer Journey & Channel Integration Specialist to manage and improve end-to-end customer journeys across digital and physical (phygital) channels. In this role, you will ensure that customer experiences across web, mobile, contact center, and branches feel seamless, connected, and frictionless
What you’ll do
What we expect
Must have:
Nice to have:
What we offer
Monthly Salary:
2500 - 3750 Eur. gross
We are looking for a Customer Journey & Channel Integration Specialist to manage and improve end-to-end customer journeys across digital and physical (phygital) channels. In this role, you will ensure that customer experiences across web, mobile, contact center, and branches feel seamless, connected, and frictionless
What you’ll do
- Manage and optimize multi-channel customer journeys across digital and physical touchpoints
- Analyze customer flows across web, mobile, self-service, contact center, and branches to identify friction points and drop-offs
- Ensure smooth handovers between channels and teams
- Initiate and drive improvements that reduce friction and increase assisted conversion
- Monitor journey KPIs and channel transitions, identifying issues and setting priorities
- Prepare journey analyses, root cause insights, and recommendations for stakeholders and leadership
- Collaborate cross-functionally (customer service, digital, product, CRM, analytics, operations) to ensure a unified customer experience
- Work with Legal and DPO teams to ensure compliance with regulatory and data protection requirements
- Contribute to defining new processes, principles, and ways of working that improve customer journeys
- Help clarify ownership, dependencies, and collaboration models across teams and channels
What we expect
Must have:
- 4+ years of experience managing or improving multi-channel customer journeys (digital + physical)
- Proven ability to drive initiatives across complex organizations and manage stakeholders, priorities, and dependencies
- Strong understanding of banking or similarly complex service environments
- Analytical and structured thinking, with ability to identify root causes and turn insights into actions
Nice to have:
- Experience working in a regulated environment (Legal, DPO, compliance)
- Understanding of contact center and branch operations and their interaction with digital channels
- Experience with journey performance metrics (assisted conversion, drop-off, channel transitions)
- Background in transformation, operating model, or cross-functional change initiatives
What we offer
- Opportunity to shape end-to-end customer experience across channels
- A high-impact role working across multiple teams and functions
- Hybrid work model and modern office
- Competitive salary, bonuses, and growth opportunities
Monthly Salary:
2500 - 3750 Eur. gross
AB Artea bankas
Mes, AB Artea bankas, esame nuolat auganti vieningų bei kūrybingų profesionalų komanda. Ambicingi tikslai, kasdieniai iššūkiai ir noras mokytis užtikrina banko sėkmę.
Darbas Artea banke – tai partnerystė, savęs realizavimas, idėjos ir galimybės.
Artea banko grupėje – daugiau nei 1000 darbuotojų, tačiau visi mes – vienas bankas, viena komanda. Tikime partneryste ir ją kuriame – tiek tarp kolegų, tiek su klientais. Mūsų pastangos įvertintos - esame geriausiai klientus aptarnaujantis bankas Lietuvoje.
Žiūrėti visus šios įmonės skelbimus (56)
Darbas Artea banke – tai partnerystė, savęs realizavimas, idėjos ir galimybės.
Artea banko grupėje – daugiau nei 1000 darbuotojų, tačiau visi mes – vienas bankas, viena komanda. Tikime partneryste ir ją kuriame – tiek tarp kolegų, tiek su klientais. Mūsų pastangos įvertintos - esame geriausiai klientus aptarnaujantis bankas Lietuvoje.
informacija apie AB Artea bankas
3991 €
Vid. atlyginimas bruto
(85% didesnis už LT vidurkį)
1165
Darbuotojų skaičius
>100 mln. €
Pajamos 2022 m.
Darbuotojų pasiskirstymas pagal atlyginimus (neatskaičius mokesčių):
25% uždirba iki
2305 €
25% uždirba
2305-3121 €
25% uždirba
3121-4719 €
25% uždirba nuo
4719 €