Customer Service Associate
1575 €/mon.
gross
CVbankas.lt skaičiuoklės duomenys.
Full-time
Vilnius
- Shift4 Payments Lithuania UAB
Job Description
The Customer Service, Associate provides front-line support to merchants across multiple channels, resolving inquiries related to payments, POS systems, hardware, software, and accounts. This role requires technical curiosity, problem-solving skills, and the ability to manage multiple tasks while delivering clear and professional communication.
Responsibilities
- Answer and resolve customer inquiries regarding payment processing, billing, hardware, software, and accounts.
- Walk merchants through troubleshooting steps for credit card terminals, POS systems, and integrated software platforms.
- Diagnose technical issues and escalate complex cases to higher-tier teams when necessary.
- Use internal systems, knowledge bases, and tools to provide fast and accurate support.
- Educate users on self-service features and digital support tools.
- Document cases and follow up to ensure full resolution.
- Manage multiple communication channels (phone, email, chat, ticketing) efficiently.
- Maintain awareness of payment gateways, POS systems, APIs, backend dashboards, CRM & ticketing platforms, and related tools.
Qualifications
- Stellar verbal and written communication skills in English;
- Strong technical curiosity and ability to navigate applications and systems;
- Problem-solving skills with the ability to explain technical concepts clearly;
- Relevant experience in customer service or technical support is a plus;
- Familiarity with payment processing or restaurant/hospitality technology is a plus;
- Ability to multitask and stay organized in a fast-paced environment;
- Flexibility to work varied shifts in a 24/7/365 support team.
Benefits
- A growing innovative company;
- Social Responsibility Initiatives (such as Volunteering days; Blood donation; Contribution to various charitable causes);
- Office canteen with subsidized prices exclusively for employees, and a wide choice of Snacks/Soft drinks;
- Office in the city center with parking for cars, bicycles, and scooters;
- Private health insurance;
- Employee accident insurance;
- Additional vacation days based on tenure;
- Bonuses for the achieved results;
- Employee referral program;
- IIIrd Pillar Pension Fund contribution;
- Gifts for special occasions.
Required start date: December 7th.
Salary
1575
€/mon.
gross
The salary consists of a fixed part (starting from €1575/month gross) plus additional pay for night shifts might be applicable (an extra ≈15%), depending on the shift, and performance-based bonuses.
The salary consists of a fixed part (starting from €1575/month gross) plus additional pay for night shifts might be applicable (an extra ≈15%), depending on the shift, and performance-based bonuses.
Work place
Shift4 Payments Lithuania UAB
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
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Shift4 Payments Lithuania UAB information
4498 €
Avg. salary gross
(2X higher than LT average)
515
Number of employees
30-50 mln. €
Revenue 2025 y.
Distribution of employees by salary (before taxes):
25% earn up to
2731 €
25% earn
2731-3759 €
25% earn
3759-5930 €
25% earn more than
5930 €