Customer Service Manager

At Deeper, we are leading growth and winning through innovation in the fishing and broader sonar market. We are the best in the world at creating app-enabled sonar technology.

Today our sonars are available in more than 90 countries with our app community connecting more than 2 million smart anglers across the globe. Behind all of this, we have a team of 65 specialists. We are proud to have gathered a unique bunch of people different in their backgrounds, experiences, some very creative, some very meticulous but all united in the belief that only together can we create the next big thing to elevate fishing experiences.

We are looking for a Customer Service Manager to play an important role in elevating our Customer Care to a new level.

Supporting customers via our ticket system and social media platforms (Facebook, Instagram, Youtube). There will be no live chats, but regular phone calls that you will need to take from Lithuanian customers on rotation.
Working with our retail and distribution partners to ensure smooth aftersales support for our products
Identifying and documenting any software issues with our products, reporting those issues to relevant departments
Teaming up with other departments within Deeper to improve customer satisfaction and product satisfaction (Marketing, Sales, R&D, Software)
Continuous improvement of the existing customer care and aftersales processes.

At least 1 year experience in interacting with customers by email, phone or chat. Experience in providing technical or aftersales support for consumer electronic or software products would make you stand out from other candidates
Ability to solve problems quickly and effectively, find root causes of those problems and drive improvements
Fluency in written and spoken English, as this will be your main working languages. At least C1 level is preferred. Additional languages will be considered as a strong advantage
Tech savviness and a desire to always keep up to date with the latest technologies
You are quite comfortable to roll on your own – you can independently manage time and prioritize tasks
Attention to details, creative problem-solving and can-do attitude.
Customer-focused mindset with empathy and professionalism.

A modern office in the heart of Vilnius – Sapiegų park, with an open-plan workspace, outdoor terrace, and a park nearby for refreshing midday walks.
Company-paid parking near the office or a public transport ticket.
Comprehensive health insurance (after the probation period).
Employee insurance coverage.
Dedicated time for Off-project / personal development time (10% of working week).
Annual training and development budget (2% of your gross annual salary).
Exclusive employee discounts for all Deeper products. Regular team-building events and social gatherings.
Flexible working hours and hybrid work model.
The opportunity to enjoy up to one month of workation each year.
Pet-friendly office - because innovation flows better with a dog or two around.

1850-2310 €/mon. gross

Antakalnio g. 17, LT-10312 Vilnius Calculate your travel time to work