Customer Support Team Lead
Vilniuje
prieš 15 d.
Skelbimas neaktyvus
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Customer Support Specialist (Lithuanian & English)
1300-2000 €/mon.
gross
CVbankas.lt skaičiuoklės duomenys.
Full-time
Vilnius
- UAB „Ovoko“
Who We Are
Ovoko is transforming Europe’s €30B+ used car parts market - a massive, fragmented industry still largely offline. We connect 6,000+ scrapyard owners, car parts sellers and dismantlers with millions of buyers through our marketplace, SaaS and logistics platform, making it effortless to trade parts across borders. With over 35 million parts listed, we’ve grown into one of Europe’s fastest-scaling e-commerce companies, but the real opportunity lies ahead, as we build a real category-defining platform worldwide.
About The Role
You will be responsible for resolving customer queries, recommending solutions and guiding product users through features and functionalities. Ultimately, you will help to establish our reputation as the company that offers excellent customer support during all sales and after-sales procedures.
In This Role, You Will
- Respond to customer queries via phone and emails in a timely and accurate manner
- Identify customer needs and help our customers to use specific features
- Update our internal databases with information about technical issues and useful discussions with our customers
- Share feature requests and effective workarounds with other team members
- Follow up with customers to ensure their technical issues are resolved
- Gather customer feedback and share with our Product, Sales and Marketing teams.
What We’re Looking For
- Previous experience in a Customer Support role
- Possibility to work full-time
- Understanding of cars and their parts would be an advantage
- Experience using help desk software and remote support tools would be an advantage.
- Proficiency in spoken and written English and Lithuanian. Russian and Polish language would be an advantage.
- Excellent communication and problem-solving skills
- Knowledge of others' languages is also an advantage
- Multi-tasking abilities.
What We Offer
- Private health insurance
- Employee stock option plan (ESOP)
- Learning budget for your personal and professional growth
- Commuting perks (covered parking or public transport to choose from)
- Everyday snacks and drinks
- Onsite gym
- Top-notch hardware and software
- The opportunity to work from anywhere up to 30 days per year
- Employee referral program
Discover all our perks by visiting our website:
Salary
1300-2000
€/mon.
gross
Please keep in mind that we are also open to discuss your salary expectations based on your competencies and experience.
Please keep in mind that we are also open to discuss your salary expectations based on your competencies and experience.
Work place
UAB „Ovoko“
Ovoko is one of the largest Lithuanian based online marketplaces in Europe. Together with the team of dedicated professionals, we are building a digital infrastructure that brings the revolution to the used car parts industry. We have already changed the way people buy and sell their car parts online and have gained popularity across the whole Europe.
We are a planet positive company with a mission to promote a circular economy in the used car parts industry. Our promising results have already attracted multiple investments from venture capital and EU projects, encouraging even faster growth and entry into the foreign markets.
We are a planet positive company with a mission to promote a circular economy in the used car parts industry. Our promising results have already attracted multiple investments from venture capital and EU projects, encouraging even faster growth and entry into the foreign markets.
UAB „Ovoko“ information
5141 €
Avg. salary gross
(2X higher than LT average)
300
Number of employees
50-100 mln. €
Revenue 2025 y.
Distribution of employees by salary (before taxes):
25% earn up to
3200 €
25% earn
3200-5053 €
25% earn
5053-6800 €
25% earn more than
6800 €