BetGames is an international developer and distributor of interactive (LIVE) and innovative gaming products for the betting business (B2B) with more than 300 people. Our games combine traditional betting with popular lotteries and table games and are simple enough for players to easily catch on to the idea.
More recently, we started reinventing live entertainment (again) by launching a brand new live sports vertical. BetGames became a pioneer in 2012 and has been increasing in popularity ever since, thus becoming a market leader. Our services are used by online and land-based betting operators worldwide in more than 45 countries.
Your responsibilities in this role
We are looking for a motivated Customer Support Specialist as the first point of contact for customers seeking technical assistance over email. Your main responsibility will be to provide customer support and solve and/or escalate issues and incidents on daily basis as well as perform daily monitoring activities.
Our expectations
Ability to work night shifts and/or on weekends/holidays
Experience in IT helpdesk or other customer support role
Good written and verbal communication skills in English, Russian and Lithuanian
Good problem-solving skills
Excellent communication skills
Exceptional attention to details
Team player attitude with proactive focus on quality
Understanding of computer systems, mobile devices and other tech products
Ability to work in a fast-paced, customer-focused, dynamic environment
By joining us you will
Work in a rapidly growing international company with a western attitude
Work in a modern office building in a central location in Vilnius and have free parking space nearby
Get flexible remote work opportunity
Get 3 additional days to your annual vacation
Get health insurance (after trial period)
Have a possibility to use leisure zone and gym in the office
Get internal and external trainings as well as conferences
Have a possibility to get IT trainings and later move to Developer or QA specialist position within company (though your motivation and potential are essential to make it happen)
Salary range that starts at 900 EUR net (before individual pension fund payment)
By participating in the competition for this position, you understand and agree that UAB “TV Žaidimai” will store and process your personal data provided by you in accordance with the procedures laid down by law.
Company offers
Work life balance
Flexible work hoursRemote work possibilityExtra paid vacation