eBay Customer Support Specialist
1400-2500 €/mon.
neatskaičius mokesčių
CVbankas.lt skaičiuoklės duomenys.
Full-time
Vilnius
- UAB „Ovoko“
Who We Are:
Ovoko is one of the fastest-growing e-commerce startups in Europe. We represent 6000+ scrapyard owners, car parts sellers and auto dismantlers, offering them an efficient and convenient way to serve an international audience. In our mission to make the internet a better place for the automotive aftermarket, we actively search for new ways to elevate the online experience for our partners and customers alike. This attitude drives a growing demand for talented and ambitious professionals who would help us tackle every new challenge with confidence.
About The Role:
Ovoko/RRR.LT is seeking a dedicated eBay Support Specialist in Vilnius. This role is crucial for maintaining our high standards of customer satisfaction and operational excellence on the eBay platform. You will be the primary point of contact for complex customer inquiries, responsible for resolving technical and logistical challenges related to automotive parts sales, and directly contributing to the company's overall seller performance metrics.
In This Role, You Will:
- Own the communication, order management, and issue resolution processes for online sales channels on eBay.
- Proactively handle high-risk customer interactions, including processing returns, minimizing negative feedback, and mitigating seller defects.
- Provide best-in-class support by quickly and accurately resolving technical issues related to product fitment, shipping, and order tracking.
- Monitor and analyze key competitor activities, market trends, and category best practices to identify opportunities for strategic improvement in pricing, listings, and service.
What We’re Looking For:
- A minimum of 1 year of full-time professional experience in a customer-facing support role (e.g., call center, email/chat support).
- Proven experience working with the eBay Seller Hub/Resolution Center for at least 1 year, specifically handling returns, disputes, and seller-level performance metrics.
- Excellent written and verbal communication skills in English.
- Demonstrated ability to maintain a high level of customer satisfaction.
- Strong analytical and critical thinking skills with a proven ability to independently resolve complex customer issues from start to finish.
- Demonstrated ability to collaborate effectively within a team, share knowledge, and contribute positively to a shared goal
- Knowledge of fundamental car construction and familiarity with common car parts is a big advantage.
What’s In It For You:
- Private health insurance
- Employee stock option plan (ESOP)
- Learning budget for your personal and professional growth
- Commuting perks (covered parking or public transport to choose from)
- Everyday snacks and drinks
- Onsite gym
- Top-notch hardware and software (MacOS or Windows to choose from)
- The opportunity to work from anywhere up to 30 days per year
- Employee referral program
Discover all our perks by visiting our website: about.ovoko.com/career/#perks
Salary
The offered salary range for this position is 1400 - 2500 € (gross) per month.
Company offers
Health
Health insuranceOffice
Table football Ping pong Game consoles Free snacks Bicycle storage ShowerSalary
1400-2500
€/mon.
gross
UAB „Ovoko“
Ovoko is one of the largest Lithuanian based online marketplaces in Europe. Together with the team of dedicated professionals, we are building a digital infrastructure that brings the revolution to the used car parts industry. We have already changed the way people buy and sell their car parts online and have gained popularity across the whole Europe.
We are a planet positive company with a mission to promote a circular economy in the used car parts industry. Our promising results have already attracted multiple investments from venture capital and EU projects, encouraging even faster growth and entry into the foreign markets.
Žiūrėti visus šios įmonės skelbimus (5)
We are a planet positive company with a mission to promote a circular economy in the used car parts industry. Our promising results have already attracted multiple investments from venture capital and EU projects, encouraging even faster growth and entry into the foreign markets.
information about UAB „Ovoko“
5147 €
Avg. salary gross
(2X higher than LT average)
270
Number of employees
30-50 mln. €
Pajamos 2024 m.
Distribution of employees by salary (before taxes):
25% earn up to
3029 €
25% earn
3029-5000 €
25% earn
5000-6812 €
25% earn more than
6812 €