IT Service Desk Engineer (Mid-Senior)

GetJet Airlines is a Lithuanian airline company, providing ACMI and charter services since 2016. GetJet Airlines operates a fleet consisting of Airbus A320 and Boeing 737 NG type aircraft. The company provides wet lease and charter services worldwide to airlines and tour operators, including Wizz Air, Corendon Airlines, Transavia, Norwegian, LOT, Tez Tour and others.

Are you curious to see what aviation business looks like from inside? Join the adventure with us!

Position Overview:

As a Mid-Senior IT Service Desk Engineer, you'll play a pivotal role in resolving technical issues and ensuring the smooth operation of our tech systems. You'll be relied upon to troubleshoot complex problems and collaborate with other IT teams to enhance our technological capabilities.

Get ready to:

• Provide advanced technical support, independently troubleshooting complex IT issues.
• Manage incoming support tickets, ensuring timely resolution within agreed timelines.
• Tackle hardware, software, and network problems head-on, implementing effective solutions.
• Collaborate with other IT teams to optimize our technological infrastructure.
• Uphold and refine IT policies, procedures, and documentation to ensure compliance and operational efficiency.
• Evaluate and recommend tech enhancements to improve our systems.
• Conduct training sessions to enhance staff technical skills.

We expect you to have:

• 3+ years of relevant experience in IT support.
• Excellent verbal and written communication skills in Lithuanian and English.
• Strong technical knowledge across hardware, software, and networking.
• Problem-solving skills and ability to troubleshoot independently.
• Excellent interpersonal and communication skills.
• Familiarity with ticketing systems and ITIL practices.
• Relevant certifications (e.g., CompTIA A+, MCSE, CCNA) would be an advantage.

We offer:

• Exciting challenges and opportunities for professional growth in the dynamic aviation industry.
• Financial support for family occasions or emergencies.
• Additional day off during your birthday month.
• Ability to travel to our destinations at minimal cost.
• Additional benefits package: various partner discounts and offers, health insurance, team-building activities, games, food treats, and other enjoyable office activities.

Sounds interesting? Let’s talk!

1300-1700 €/mon. net