IT Service Desk / On‑Site Support Specialist (m/f/d)
2700-3300 €/mon.
neatskaičius mokesčių
CVbankas.lt skaičiuoklės duomenys.
Full-time
Vilnius
- UAB „Dussmann Service“
Welcome to the Dussmann Group!
IT professionals can work anywhere – we believe they should work where they feel supported, trusted and valued.
The Dussmann Group is an international family-owned company headquartered in Berlin, operating in more than 20 countries. Our Group IT drives and supports modern workplace solutions, IT operations, cloud services, ERP systems and digital transformation initiatives across the organization.
To strengthen our local IT presence in Lithuania, we are looking for a hands-on IT Service Desk / On‑Site Support Specialist to support our users locally while working closely with our international Group IT teams.
The Dussmann Group is an international family-owned company headquartered in Berlin, operating in more than 20 countries. Our Group IT drives and supports modern workplace solutions, IT operations, cloud services, ERP systems and digital transformation initiatives across the organization.
To strengthen our local IT presence in Lithuania, we are looking for a hands-on IT Service Desk / On‑Site Support Specialist to support our users locally while working closely with our international Group IT teams.
Your Role – What You Will Do
In Lithuania, you will be the first point of contact for IT-related questions and incidents both nationwide and on-site. You enjoy helping users, solving problems pragmatically and making sure IT runs smoothly in daily business. Your role also includes to translate from Lithuanian since our operational language and the ticket system are in English.
Your Key Responsibilities
- On‑site and telephone IT support for end users at the Lithuanian location(s)
- Initial troubleshooting and problem analysis, both on-site and remotely
- 1st and if possible 2nd level support for standard IT issues (hardware, software, workplace, network, Microsoft environment)
- Escalation and handover of complex incidents to 2nd Level / Group IT teams with proper documentation (if necessary, to be translated from Lithuanian into English.)
- User support & guidance – friendly, solution-oriented and service-minded
- Close collaboration with international IT colleagues in Group IT
- Receive, document and process incoming IT tickets via the central ticket system (i.e. Matrix42)
- Installation, configuration and replacement of end-user devices (laptops, peripherals, workplace setup)
- Installation, configuration, and replacement of managed network hardware as directed by the central network team
- Support for onboarding / offboarding of employees from an IT perspective
- Ensure clear documentation of incidents, solutions and known errors
Your Profile – What You Bring
- Required Skills & Experience
- Completed IT-related education or vocational training, or comparable practical experience
- First experience in IT Service Desk / Helpdesk / On‑Site Support or similar roles
- Solid understanding of 1st Level IT Support processes
- Basic experience with ticket systems (e.g. Matrix42, JIRA or comparable tools)
- Willingness to travel (Locations in Lithuania, Berlin office)
Good general knowledge of:
- Windows operating systems
- Microsoft 365 applications (Outlook, Teams, OneDrive, SharePoint)
- Workplace hardware (laptops, monitors, printers, accessories)
- Basic understanding of mobile devices (Android and iOS)
- Basic understanding of networking
- Structured, reliable and service-oriented working style
- Strong communication skills and a high level of user orientation
- Ability to work independently while being a strong team player
Language Skills
- Fluent Lithuanian (for local user support) Intern
- Good English skills (for communication with international Group IT teams), at least at the B2 level
- German is not required, but would be an advantage
What We Offer
- A stable and secure position in an international company
- Direct involvement in local IT operations with strong backing from Group IT
- Clear processes and structures with room for learning and development
- Close collaboration with international IT teams
- Professional growth opportunities through training and knowledge sharing
- A respectful, open and supportive working culture
- Competitive local compensation and standard benefits according to Lithuanian market conditions
- Modern working place and devices.
Join Us
At Dussmann, we value diversity, respect and equal opportunity. We believe that different perspectives make us stronger and actively encourage all qualified candidates to apply. If you enjoy supporting users, solving IT issues hands-on and being a reliable local IT contact, we look forward to receiving your application.
Salary
2700-3300
€/mon.
gross
The final offer depends on experience and competence.
The final offer depends on experience and competence.
UAB „Dussmann Service“
UAB „Dussmann Service“ - nuo 1998 m. sėkmingai veikiančios „Dussmann Group“ – visame pasaulyje integruotas infrastruktūros paslaugas teikiančios bendrovės dalis. Mes - infrastruktūros valdymo profesionalai, teikiantys valymo, maitinimo, apsaugos, pastatų administravimo bei techninės priežiūros paslaugas Lietuvoje bei daugelyje valstybių visame pasaulyje.
Suprantame, kad teikdami infrastruktūros paslaugas turime būti lankstūs ir išmanyti, kaip savo paslaugas pritaikyti pagal skirtingus klientų reikalavimus. Esame patyrę produktų valdyme, visapusiškai užtikriname kokybę ir pritaikome tarptautines praktines žinias, didžiuojamės solidžiais klientais ir ilgalaikiu bendradarbiavimu, nuolat tobulėjame bei rūpinamės kiekvieno darbuotojo gerove kasdien.
Apsilankykite mūsų internetinėje svetainėje www.dussmann.lt/lt/
Žiūrėti visus šios įmonės skelbimus (16)
Suprantame, kad teikdami infrastruktūros paslaugas turime būti lankstūs ir išmanyti, kaip savo paslaugas pritaikyti pagal skirtingus klientų reikalavimus. Esame patyrę produktų valdyme, visapusiškai užtikriname kokybę ir pritaikome tarptautines praktines žinias, didžiuojamės solidžiais klientais ir ilgalaikiu bendradarbiavimu, nuolat tobulėjame bei rūpinamės kiekvieno darbuotojo gerove kasdien.
Apsilankykite mūsų internetinėje svetainėje www.dussmann.lt/lt/
information about UAB „Dussmann Service“
1482 €
Avg. salary gross
1193
Number of employees
30-50 mln. €
Pajamos 2025 m.
Distribution of employees by salary (before taxes):
25% earn up to
1153 €
25% earn
1153-1335 €
25% earn
1335-1649 €
25% earn more than
1649 €