IT Service Desk Specialist

• Please note: applications must be submitted in English, which is Omniva’s global working language.

We’re looking for an IT Service Desk Specialist to join our Technology unit in Lithuania, Vilnius.

In this role, you’ll be the first point of contact for IT support for Omniva employees across the Baltics. You’ll help ensure that our people can work smoothly by resolving IT issues, managing user access, and providing friendly, professional assistance every day. Your main workplace will be our new office at Plunges g. 4, Vilnius. During the office setup and transition period, you’ll also need to visit our current location at Savanoriu pr. 5 to collect IT hardware and support its transfer to the new office.

This is a great opportunity for someone who’s passionate about technology and problem-solving – whether you already have experience in IT support, are a tech-savvy student, or looking to grow your career in IT.

What you’ll do:

• Support the launch of our new office location by helping set up workstations, equipment, and other IT solutions
• Provide first-line IT support and resolve technical issues related to applications, systems, and workplace IT
• Manage incoming support requests, ensuring proper registration, prioritization, documentation, and follow-up
• Troubleshoot application and system issues, provide workarounds, and escalate more complex cases to relevant IT teams
• Monitor applications and perform basic database queries and log analysis to investigate and resolve issues
• Manage user accounts, access rights, system settings, and application configurations
• Support workplace IT, including software installation, testing, equipment setup, maintenance, and inventory management
• Collaborate with product, infrastructure, workplace, and other IT teams to resolve incidents and identify recurring problems
• Create and maintain user guides and internal documentation, share knowledge, and contribute to improving Service Desk processes

At Omniva, we live our values every day.We care – about our people, our customers, and the world we connect.We are open – to new ideas, innovation, and learning from each other.We are trustworthy – we do what we promise and take pride in getting it right.And we enjoy our work – celebrating progress, teamwork, and shared achievements.

You’ll also benefit from:

• €180 / €350 / €700 (gross) bonus when you refer a friend who joins our team
• 5 extra paid vacation days after 2 years with the company
• 4 additional paid days off per year for important life events, available from your first day at OMNIVA
• Private health insurance
• The option to send parcels free of charge via OMNIVA
• Discounts on sports activities and other partner benefits
• A smooth start from day one – we’ll provide training and support along the way to help you succeed.

2200-2500 €/mon. gross
Gross monthly salary 2200-2500 EUR, depending on experience and qualifications.

Savanorių Pr. 5, Vilnius 03116, Lithuania Calculate your travel time to work