Onboarding & Support Specialist (SaaS, Polish-speaking)
1477-2266 €/mon.
neatskaičius mokesčių
CVbankas.lt skaičiuoklės duomenys.
Full-time
Vilnius
- Talenteek
Talenteek's client — Sign on Tab — is a secure and user-friendly document signing solution that helps organizations manage document workflows efficiently and reliably.
Sign on Tab is currently looking for an Onboarding & Support Specialist to join their Customer Success team. In this role, you will be the implementation person responsible for the technical part in the onboarding of the new clients — setting up their solution, preparing and uploading documents, running tests, and ensuring everything works as agreed. Alongside onboarding, you will also support existing customers in their day-to-day use of Sign on Tab and solve issues that arise.
Sign on Tab is currently looking for an Onboarding & Support Specialist to join their Customer Success team. In this role, you will be the implementation person responsible for the technical part in the onboarding of the new clients — setting up their solution, preparing and uploading documents, running tests, and ensuring everything works as agreed. Alongside onboarding, you will also support existing customers in their day-to-day use of Sign on Tab and solve issues that arise.
KEY RESPONSIBILITIES:
- Implementing the document preparation and function set-up for the new clients: preparing and uploading documents to the system, configuring workflows, running tests, and implementing adjustments.
- Delivering onboarding tasks on time and ensuring the agreed solution is delivered in the agreed scope.
- Owning the tasks assigned: escalating problems and pro-actively searching for the solutions within the team when needed.
- Handling customer inquiries via email, phone, and other communication channels after go-live.
- Analyzing complex cases and coordinating solutions together with internal teams.
- Collecting customer feedback and providing insights for product and process improvements.
- Maintaining and updating internal documentation and the knowledge base
- Contributing to the continuous improvement of onboarding and support processes and standards.
WHAT COMPANY IS LOOKING FOR:
- Fluency in Polish — both written and spoken (required).
- Technical background — whether through studies (IT, engineering, or similar) or relevant work experience.
- Experience in customer-facing roles: onboarding, implementation, support, or customer service.
- Ability to independently manage tasks or small projects (timelines, comments, stakeholder communication).
- Strong problem-solving skills and confidence in handling non-standard or complex situations.
- Clear, professional, and empathetic communication with customers.
- Ability to work independently, manage time effectively, and prioritize tasks.
- High sense of responsibility, accuracy, and attention to detail.
- Comfortable communicating in English, both written and spoken.
NICE TO HAVE:
- Experience working with Jira or similar task / project management tools.
- Experience working in an IT / SaaS environment.
- Experience with document signing or document management solutions.
- Experience working with international customers.
COMPANY BENEFITS:
- Health insurance, workations, summer camps, and wellness activities.
- Annual salary reviews based on your performance, growth, and achieved results.
- Hybrid work setup — 4 days in the office.
- Exposure to meaningful, real-life customer cases and business-critical processes.
- Work in an environment where customer experience and quality are a real priority.
- Possibility to contribute directly to product and service improvements.
EXTRAS AT SIGN ON TAB:
- A supportive and collaborative team environment.
- Opportunities for professional growth, learning, and skill development.
- Health insurance and additional well-being benefits.
- Team events and initiatives that support connection and collaboration.
OFFICE LOCATION:
J. Balčikonio str. 9, Vilnius
Salary
1477-2266
€/mon.
gross
Talenteek
Talenteek supranta, kad sėkmė glūdi įvairiuose dalykuose, o viskas prasideda nuo tinkamų talentų paieškos. Nesvarbu, ar sparčiai plečiate savo komandą, ar norite racionalizuoti įdarbinimo išlaidas, mūsų Talentų paieškos specialistų komanda yra pasirengusi jums padėti.
Bendradarbiavimas su Talenteek neapsiriboja vien išorine įdarbinimo paslauga. Esant poreikiui, mes siūlome Talentų paieškos specialistų nuomą (RPO), t.y. galimybę pasitelkti atrankų specialistą, kuris tam tikrą periodą įsilietų į jūsų komandą ir dirbtų tik jūsų įmonei.
Nesvarbu, ar jums reikia pagalbos trumpam projektui, ar ilgesniam laikotarpiui, Talenteek jus supažindins su atrankų pasauliu ir padės patenkinti jūsų talentų paieškos poreikius.
Žiūrėti visus šios įmonės skelbimus (2)
Bendradarbiavimas su Talenteek neapsiriboja vien išorine įdarbinimo paslauga. Esant poreikiui, mes siūlome Talentų paieškos specialistų nuomą (RPO), t.y. galimybę pasitelkti atrankų specialistą, kuris tam tikrą periodą įsilietų į jūsų komandą ir dirbtų tik jūsų įmonei.
Nesvarbu, ar jums reikia pagalbos trumpam projektui, ar ilgesniam laikotarpiui, Talenteek jus supažindins su atrankų pasauliu ir padės patenkinti jūsų talentų paieškos poreikius.