Reputation and Community Operations Specialist (Night & Weekend Shifts)

Before someone buys from Eneba, there's a good chance they'll look us up first.

They might check our Trustpilot rating, browse Reddit, read reviews or see what other gamers are saying about us. What they find can determine whether they trust Eneba enough to make their first purchase.

That's where the Reputation and Community Operations team comes in.

We keep a close eye on what gamers are saying about Eneba, understand what's driving their experience and work with other teams to improve it. We don't just respond to feedback - we look for patterns, raise recurring problems and help make sure the public story around Eneba reflects the experience we're working to create.

You're early in your career, interested in gaming and curious about how online communities and brands work.

You enjoy communicating with people, can stay composed when conversations get challenging and want to understand why customers feel the way they do - not just what they're saying.

This is a great opportunity to build experience across community management, customer experience, reputation, data and marketing operations while working with different teams across Eneba.

You'll start by learning the fundamentals, but there is room to grow. As you develop, you can take ownership of bigger initiatives, dig deeper into reputation trends and contribute to projects that influence how millions of gamers experience Eneba.

We're also an AI-driven company, so we're looking for someone curious about AI and eager to experiment with new tools to work smarter, analyse information and improve everyday processes.

One important part of the role is flexibility. Gaming doesn't stop at 5 PM, and neither do online conversations. This is a shift-based position that may include evenings until 2:00 AM and weekends, depending on the schedule and business needs.

1785-1940 €/mon. gross