Technical Operations Lead

This position demands technical expertise in system monitoring and support. You will implement robust monitoring tools, manage incident response efficiently, perform in-depth RCA analysis, proactively prevent issues, and utilize SLA management techniques to ensure outstanding technical support and customer satisfaction. Additionally, you will build and lead an operations team, emphasizing strong people management skills and effective communication with both technical and non-technical team members. You'll excel in incident, change, release, report, and stakeholder management for seamless cross-team collaboration and drive positive change within the system.

For this position, we seek a candidate with previous experience in IT Support or Site Reliability, who demonstrates a continuous improvement mindset and can effectively communicate with both technical and non-technical team members.

Other responsibilities would include:

• Implement proactive monitoring tools (Azure Monitor, etc.). Manage incidents, provide detailed documentation, and create runbooks
  
• Develop and maintain CI/CD pipelines (Azure DevOps) for streamlined deployments
  
• Manage complex Azure infrastructure (VMs, App Services, Databases, etc.)
  
• Write SQL/Postgres queries for troubleshooting and insights
  
• Utilize scripting to automate tasks and optimize efficiency
  
• Guide team members in incident/change management and communicate effectively with stakeholders
  

We are looking for a person with the following experience:

• Excellent IT skills (MS OS, MS Server OS, MS SQL Server, etc.)
  
• Knowledge of possible Data Quality and Data Integrity issues in the systems
  
• Ability to operate in high-stress situations like outages/multi P1’s
  
• Experience working with Azure
  
• Knowledge of PHI/PI boundaries – following HIPPA/secure share protocols would be a plus
  
• Knowledge of system security and HITRUS standard would be a plus
  
• Desire to learn and deepen knowledge with provided training
  
• Very good communication and English skills – written and spoken.

4500-5800 €/mon. gross
Negotiable, based on competencies