Testing & Customer Support Analyst

EFI is a growing business specialising in financial crime prevention, providing advice, consultancy services, technology, and operational solutions. We partner with our clients to help deliver world class solutions and services!

We create an environment where insightful, committed, and passionate consultants and managers are not afraid to showcase their skills and talent. Our teams work across a range of global businesses, and we conform to nothing less than the highest levels of integrity and professional excellence.

This role will be key for moving forward EFI's tech offering. It offers a unique opportunity for an ambitious individual to own the testing process and build out and develop the function.

EFI’s Product Team are responsible for the development and rollout of EFI’s product offering. Reporting to the Product Marketing Manager, the Customer Success & Testing Analyst will be responsible for:

• Creating and maintaining product-specific documentation to record functionality and use for internal and external parties as defined from testing and customer feedback channels.
  
• Developing and executing comprehensive test plans, test cases, and test scripts to validate system functionality within expected timelines.
  
• Analysing test results and customer feedback, identifying any issues, discrepancies, or improvements, and documenting them for further investigation and resolution.
  
• Documenting and maintaining regression testing packs for developed products and services.
  
• Collaborating with cross-functional teams including developers, and business analysts, to understand system requirements and ensure complete test coverage.
  
• Managing the customer success inbox, implementing innovative methods to monitor and optimise support.
  
• Developing and producing periodic reports to record testing outcomes and customer success metrics.
  
• Collaborating with development and marketing teams to provide insights on user experience.
  
• Leading demos and/or training sessions to showcase new features.
  
• Managing and motivating any team members assigned to support Customer Success and Testing activities.
  
• In addition to the above-mentioned tasks other activities and responsibilities may be individually defined.

Essential

• Degree level education or equivalent experience.
  
• Knowledge of worldwide financial services industry and all its moving parts.
  
• Utilising strong communication skills to manage a variety of stakeholders.
  
• Proven experience of interpreting, analysing, and manipulating data.
  
• Proven experience working with Tech solutions.

The role requires someone who has:

• Professionalism, diligence, and respect at the core of your behaviours
  
• Change management, stakeholder management, project management and strong verbal/ written communication skills
  
• The drive to achieve operational improvements for your team and your client
  
• Strong time management skills, you plan and forecast your work and contribute to that of your team and can deliver effectively to tight deadlines
  
• Understanding of the commercial and financial implications of your team’s work
  
• Good working knowledge of MS Office applications
  
• Team player with willingness to collaborate and work within a team
  
• Ability to use initiative to find solutions to complex problems
  
• Exceptional attention to detail

1500-1850 €/mon. gross